{"id":13666,"date":"2025-09-26T10:38:38","date_gmt":"2025-09-26T08:38:38","guid":{"rendered":"https:\/\/it-u.at\/?page_id=13666"},"modified":"2025-10-03T16:57:31","modified_gmt":"2025-10-03T14:57:31","slug":"student-ombudsperson","status":"publish","type":"page","link":"https:\/\/it-u.at\/en\/student-ombudsperson\/","title":{"rendered":":students ombudsperson"},"content":{"rendered":"
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Students Ombudsoffice<\/strong><\/h2>\n\n\n\n

Who We Are <\/strong> <\/p>\n\n\n\n

An independent, impartial, and confidential resource for all IT:U students. The Ombudsperson does not issue disciplinary decisions, but works to support fair solutions and ensure that student concerns are heard and addressed constructively.<\/p>\n\n\n\n

What We Do<\/strong><\/p>\n\n\n\n

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  • Mediation & Dialogue: <\/strong>Facilitate respectful conversations between students, staff, and administration.  <\/li>\n\n\n\n
  • Guidance: <\/strong>Clarify university rules, procedures, and your rights.  <\/li>\n\n\n\n
  • Fairness:<\/strong> Promote respectful and equitable treatment across the university.  <\/li>\n\n\n\n
  • Support: <\/strong>Provide a safe, confidential space to talk through concerns.  <\/li>\n\n\n\n
  • Referral: <\/strong>Direct you to the right office if another body is better suited. <\/li>\n<\/ul>\n\n\n\n

    When to Contact Us<\/strong> <\/p>\n\n\n\n

      \n
    • If you feel unfairly treated.<\/li>\n\n\n\n
    • If you\u2019re uncertain about your rights or university procedures.<\/li>\n\n\n\n
    • If you would like to resolve a conflict informally before using formal channels.<\/li>\n\n\n\n
    • If you need a neutral person to listen and guide you.<\/li>\n<\/ul>\n\n\n\n

      What We Cannot Do<\/strong><\/p>\n\n\n\n

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      • Change exam results or grades.<\/li>\n\n\n\n
      • Override laws, regulations, or official decisions.<\/li>\n\n\n\n
      • Act as legal representation or replace academic appeals.<\/li>\n<\/ul>\n\n\n\n

        Our Working Principles<\/strong> <\/p>\n\n\n\n

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        • Confidentiality: Your case stays private unless you consent.<\/li>\n\n\n\n
        • Impartiality: No sides are taken.<\/li>\n\n\n\n
        • No Retaliation: Protection is guaranteed when contacting in good faith.<\/li>\n<\/ul>\n\n\n\n
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          Contact person<\/h4>\n\n\n\n

          Nata Sturua<\/strong><\/p>\n\n\n

          \n\n
          \"\"<\/div>
          ombud@it-u.at <\/div><\/div>
          \"\"<\/div>
          Science Park 4, 2nd Floor<\/div><\/div><\/div> <\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n\n \n <\/div> \n \n<\/div>\n<\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\n:students ombudsperson | IT:U<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it-u.at\/en\/student-ombudsperson\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\":students ombudsperson | IT:U\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it-u.at\/en\/student-ombudsperson\/\" \/>\n<meta property=\"og:site_name\" content=\"IT:U\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T14:57:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/it-u.at\/wp-content\/uploads\/2024\/09\/09\/itu-og-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/it-u.at\/en\/student-ombudsperson\/\",\"url\":\"https:\/\/it-u.at\/en\/student-ombudsperson\/\",\"name\":\":students ombudsperson | IT:U\",\"isPartOf\":{\"@id\":\"https:\/\/it-u.at\/en\/#website\"},\"datePublished\":\"2025-09-26T08:38:38+00:00\",\"dateModified\":\"2025-10-03T14:57:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/it-u.at\/en\/student-ombudsperson\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/it-u.at\/en\/student-ombudsperson\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/it-u.at\/en\/student-ombudsperson\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"home\",\"item\":\"https:\/\/it-u.at\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"students ombudsperson\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/it-u.at\/en\/#website\",\"url\":\"https:\/\/it-u.at\/en\/\",\"name\":\"it:u\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/it-u.at\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/it-u.at\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/it-u.at\/en\/#organization\",\"name\":\"it:u - 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