Title: Declarative to Generative: Building and Querying Enterprise Knowledge Bases
Abstract: Over the last 25 years — search, knowledge graph and even large language model innovations have been adopted by consumers much before enterprises. The delay in adoption of such technologies in enterprises is largely due to two factors. First, enterprise knowledge bases vary widely based on industry verticals and even within an industry vertical by organization-specific terminology and vocabulary. Second, querying such knowledge bases needs to account for very low-tolerance enterprise users have for mistakes and hallucination. In this talk I will describe tools to build, maintain and query such knowledge bases and the evolution of these tools over two decades from declarative to generative systems.